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Text Customer Support

Text Customer Support | Outsourcing

  • Would you like to allow customers to text your landline?
  • Need to scale your text response team?
  • Need to shorten response time to improve customer satisfaction?

If so, Outsourcing your Text Customer Support thru Right Solution (RS) might be the perfect solution!

Most consumers are texting all day long.  They love the ease of communications and the instant results.  However, most businesses are not setup to receive texts or don’t have the team in place to provide instant text customer support.   Our Senior Consultants are ready to help you institute SMS support for the first time or help you outsource to a great text customer service agency to manage the process and increase customer satisfaction.

RS can make this happen by facilitating your text outsourcing process. We are true industry professionals that understand text customer support outsourcing and have the resources to put top quality, cost effective agents to work for you today!

External contact center agencies can often provide a better customer service experience, at a lower cost, and with more flexibility to manage peak volume.  Generally, this not only reduces costs but drives faster response rates, increases customer satisfaction and it also frees up staff to focus on the company’s core business objectives.

As text customer support continues to grow, many companies are realizing that outsourcing could be the most effective option.  Here are some reasons why:

  • 24/7 Service: Responding to issues with 24/7 live agents can increase customer satisfaction and boost retention. Auto responses after hours simply are no longer sufficient.
  • Reliability: High-quality text support RS have the personnel and the training process available to ensure that your customer issues are resolved quickly and effectively.
  • Scalability: As text volume increases due to seasonality or specific support issues, outsourced text services allows the flexibility to ramp up quickly to respond to all inquiries in a timely manner.
  • Multilingual: Hiring RS for multilingual support is almost always preferable to an internal contact center. RS is ideal suited to handle multiple languages of SMS text support.
  • Savings: The cost of text outsourcing is far less than utilizing internal staff 24/7 to handle text customer support.