by sudoadmin | Sep 14, 2022 | Customer Care, Uncategorized
There are many factors, both internal and external, that can impact a company’s success in the marketplace. Competitive rivalry is an external force that has some advantages and some disadvantages for organizations in that specific field. It’s useful to...
by sudoadmin | Sep 14, 2022 | Customer Care
Threat of Substitutes in Porter’s 5 Forces Porter’s Five Forces is a market competition analysis model developed by Michael E. Porter. The model puts forward five categories of forces that determine the level of market competition a business faces....
by sudoadmin | Sep 14, 2022 | Customer Care
What is the bargaining power of buyers? Buyer’s Bargaining power refers to the pressure consumers can exert on businesses to get them to provide higher quality products, better customer service at lower prices. So, strong buyers can pressure sellers to lower prices,...
by sudoadmin | Sep 13, 2022 | Customer Care
Customers want a good experience. A big part of that is exceptional customer service. Don’t confuse the two. The experience is everything from navigating a website, to how easy (or difficult) it is to reach a salesperson, to the way a product is packaged (think about...