by sudoadmin | Sep 14, 2022 | Customer Care
What is the bargaining power of buyers? Buyer’s Bargaining power refers to the pressure consumers can exert on businesses to get them to provide higher quality products, better customer service at lower prices. So, strong buyers can pressure sellers to lower prices,...
by sudoadmin | Sep 14, 2022 | Staff Training
Staff training is a program that is designed to equip employees with the knowledge and skills that they need to perform their jobs and improve their performance. It often occurs when new staff join an organization (also known as the onboarding process) but can also be...
by sudoadmin | Sep 13, 2022 | Process optimization
Running a project successfully without a hitch is a skill very few project managers have. Sometimes you have the best-laid plan to work on a project but still fail to deliver the project as expected. You may even have the best resources to work on a project and fail...
by sudoadmin | Sep 13, 2022 | Customer Care
Customers want a good experience. A big part of that is exceptional customer service. Don’t confuse the two. The experience is everything from navigating a website, to how easy (or difficult) it is to reach a salesperson, to the way a product is packaged (think about...
by sudoadmin | Sep 13, 2022 | Back Office
A back office is the set of administrative sectors and functions that are behind a company’s operations, including legal, financial, HR, accounting, and other areas. Behind any business, there’s the backstage that makes the wheels turn. Customers might not even...
